Bell and Howell Launches Analytics Platform to Enhance Service Capabilities

Bell and Howell, a technology-enabled services and solutions organization, recently announced its BH Analytics 360 services. The new Insights-as-a-Service solution is designed to allow businesses to capture and transform valuable data into actionable insights to help reduce equipment downtime, increase operational performance and drive analytic-based, business decision-making.

Using the PTC ThingWorx Industrial Internet of Things (IIoT) platform, Bell and Howell gathers real-time data from IoT-enabled assets and converts these analytics into valuable insights on performance, availability, associate productivity and factors that impact the customer experience. Customers can access these insights through the BH Analytics 360 cloud-based portal, which provides customizable dashboards and reports as well as drill down capabilities to view analytics by timeframe, location, asset, region and more. The BH Analytics 360 platform can also be used with Bell and Howell’s Data Consulting Services to provide business intelligence and custom reports based on any customer’s specific data needs.

“We are applying our proven expertise in mechatronics, robotics and data science methodologies to not only provide robust IoT-enabled data services, but also modify and augment the platform’s capabilities to meet any unique need that a customer may have,” said Dr. Haroon Abbu, VP, Data Analytics, Bell and Howell. “In fact, the world’s largest retailer is currently leveraging these services to gain insights on key metrics related to click-and-collect pickup towers.”